Tag: metrics

Strategy, Architecture & Problem-Solving

Innovation?

Patents, MVA or GDP: None of them indicate innovation

February 18, 2018

In “When is it innovation?“, I introduced the idea of a sector’s familiarity with an concept. I’ve just read Bloomberg’s Innovation Index and I find a few of the variables used to be old-school to say the least. It made me wonder what the index should actually include to be relevant to innovation.  Issue 1:…
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Business Architecture and Service Design

How Might We Apply Service Design to the Enterprise?

November 7, 2017

I simplistically take the view that Service Design is the concepts and methods of Design Thinking applied to making services work better for their customers. It’s a definition that works in the circles I most commonly move in, i.e. directors, programme directors, etc. It allows me to set the stage in which service design and…
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