Tag: automation

Strategy, Architecture & Problem-Solving

Hospital

Treat your customer as valuable

July 12, 2018

Treating your customer as valuable could be the first step to understanding what your customer values.   I went shopping in my local supermarket. It was eventful for the number of things that went wrong for me, all of which could have been prevented with some foresight and some real-world gemba.   It was early…
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Fax Machine

The Parallels Between RPA and Fax Automation

February 12, 2018

There are times when the cheap and nasty solution is so economically efficient that it can preclude doing it properly later on. Background – The Fax Just under a decade ago, I was working with a local authority client and their NHS hospital partner. The interpretation of the law at that time was that email was…
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