Blue Ocean Strategy includes a concept of an ERRC diagram to cover the following strategic decisions: Eliminate Reduce Raise Create Graph? It’s usually depicted as a linear graph where the authors of each ERRC decide which of the features of their product (or indeed which products) should fall into which section of the graph. The…
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Yet again, I’ve come across another post by a would-be/current founder who’s asking for advice. They’ve framed the question in an abstract way, dancing around the subject, trying to get the advice that they want but without providing sufficient information about their idea for the community to be able to add any significant value. It’s…
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I mentioned in a previous short article about how companies can misinterpret what their clients want and in another about industry reactions to issues. In this article, I want to explore how companies can force their issues onto the customers. Background I was reading up on electric cars (EVs) and in the last year the…
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Are the features you provide in your products the features that your customers want or those you think they want? Variants on that question are common. But all too often, a feature slips through and you have to wonder how it got there, how was it approved, why did the company spend time and effort…
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If you create an appropriate framework, people can understand what to do when you haven’t told them the details. All too often, organisations define rules that do not need defining. They may choose to set criteria for approvals, or host panels in order to evaluate submissions. A better approach in many cases is to create…
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There are a number of company-hosted competitions, events, hackathons all with the aim of introducing innovation to the host company. I questioned the rationale behind these initiatives in the first part of Outsourcing Your Future. The P&G Signal Accelerator Innovation Brief for Daycare Subscription is a good example of how these can be presented to the public,…
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There’s a growing trend in organisations to outsource their future through innovation labs and innovation competitions. I like to question the rationale behind these decisions and look at the host company more closely. After all, what is behind its decision to handle innovation from outside-in, rather than inside-out? Reasons So let’s explore. Why would an…
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Testing is not just for software, but for the business processes, organisation or service that you’re implementing? I’ve seen many test routines that are too artificial, too removed from the reality of what the users will go through. Fortunately this factor has improved over time, especially with more focus on user stories. Let’s consider one…
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Downloadable template in Excel and pdf for use with the forthcoming book Running with Knickers on Your Head covering change and service improvement in front-line services. Use this for grouping suggestions by affinity, i.e. those with the same theme go in the same column. Excel download: Suggestions Template Pdf download: Suggestions Template
The following tweet made me consider, initially thinking about the place of Manchester in innovation, but also the wider concept of personal transport versus climate. It rains in Manchester. From personal experience, Manchester doesn’t feel the rainiest place in the United Kingdom, but it does have a reputation for significant rainfall. That doesn’t dampen the…
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