In the previous article, I introduced a basic process map consisting of a process start point, a process end point, two process steps and connectors. It’s rare that a process map is a straight line like that simplified process. There are usually options which can take the process down different paths. In the case of our…
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Introduction This is the first article in the Fundamentals of Process Mapping series. In the series, I want to discuss the areas that most process mapping tutorials miss. In this bite-sized article, I’ll introduce the idea of a basic process map. Let’s get some background about process mapping first. What is a process map? A process…
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I’ve written before about the elements involved in a process map. In this series of articles, I want to start at the basics and explain what a process map should contain. I’ve seen a fair few methodologies come and go. Fortunately, methodology seems to be settling down with a few interesting branches appearing. I’ve also seen…
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There’s a lot of hype around Lean Startup for at least the last year. The positive thing is that much of this hype is well-deserved; the concepts have changed the thinking of a lot of its readers. Having a foot in both camps as a lean practitioner improving services and organisations and as an entrepreneur roughly adhering…
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I’ve been using process mapping for over a decade now. I’ve probably been the recipient of more process maps than I’ve created, as I’ve had to implement changes that have already been designed by others. I’ve also had to talk many business users through the intricacies of their redesigned processes, especially if they (wrongly) hadn’t…
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Use Cases I embraced UML as a communication tool some years ago and have found it successful in being able to convey messages in a simple manner. I don’t use every type of diagram – some are too strange for the average business user. I do use Use Case diagrams. These are great and, with…
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I’ve had a view for a number of years now that a process cannot be described with just a process map. Well, not in its entirety. A standard process map usually consists of rectangular boxes linked with arrows. Better process maps have some variety in the size and shape of boxes representing the variety of actions and decisions that…
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Welcome. You’ll see the products and service I offer through this consultancy. I focus on strategic and business transformation, usually where there’s a difficult problem to resolve.
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