I read Vim‘s article on What Does Failure Mean for Public Services and I wanted to respond. I wanted to build upon Vim’s thoughts from my own perspective. I’ve developed that perspective over a couple of decades working across front-line teams and supporting teams, transforming workforces across public and private sector. This results in me…
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I’m pleased to announce that the first draft of my book on achieving change in front-line services is available. It’s been many years in the writing as I’ve changed direction a couple of times, adapted to newer, emerging methods, but recognised that the core of the book is still as pertinent now as it was…
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After a late evening fixing a plumbing emergency at home, I’m reminded of the concept of contingency and how it can’t be practically be used as a buffer for all non-planned events. So with my current main client, I start out early in the morning, long before must people (or birds) have risen. My…
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