I’m divided in this, but lean towards only brief training, just enough to inform them, rather than enough to practice. On one hand, it pays to understand why change in general is necessary and specifically, why the change that you’re about to implement is necessary. Often I see professionals who spend time with the…
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Have you considered the exclusivity of your relationships? This follows on from the post regarding the value of the data and the priority attached to the relationship or the data. I want to further explore the value of the relationship and shine some light on a different approach. The Scenario It’s the same scenario as…
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Testing is not just for software, but for the business processes, organisation or service that you’re implementing? I’ve seen many test routines that are too artificial, too removed from the reality of what the users will go through. Fortunately this factor has improved over time, especially with more focus on user stories. Let’s consider one…
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Downloadable template in Excel and pdf for use with the forthcoming book Running with Knickers on Your Head covering change and service improvement in front-line services. Use this for grouping suggestions by affinity, i.e. those with the same theme go in the same column. Excel download: Suggestions Template Pdf download: Suggestions Template
Downloadable template in Excel and pdf for the RACI and RASCI matrices for use with the forthcoming book Running with Knickers on Your Head covering change and service improvement in front-line services. Excel Template: RACI Matrix Template PDF of RACI Version 1: RACI Matrix Version 1 PDF of RACI Version 2: RACI Matrix Version 2 PDF of RASCI: RASCI…
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Downloadable template in Excel and pdf for use with the forthcoming book Running with Knickers on Your Head covering change and service improvement in front-line services. Objectives PDF Objectives Excel Template
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