In a previous article, I wrote about TC Electronic and what we can see from the outside regarding their innovation process. Today, I’m introducing Fender’s approach to reducing churn. Fender Musical Instruments have released a new training service called Fender Play, which has a different aim to the current Riffstation. The central idea behind…
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I wrote a presentation some years ago to assist some of my clients in their approach to supplier evaluation. It wasn’t a full evaluation scoring mechanism, complete with weighted values, etc. Instead it was a set of principles that suppliers should adhere to in order to be considered responsible suppliers. The presentation was written about…
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I regularly listen to podcasts. If I’m travelling between clients, I’ll usually be listening to a stream of podcasts. Even when taking a shower or eating breakfast, I can have a podcast playing in the background. I used to listen to a lot of podcasts as I drove between client sites. The podcast format was…
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I’ve got some time in between clients where I’d like to contribute back or pay-it-forward. I’d like to donate my time for free and raise a bit for charity while I’m doing it. What’s the offer? You get a Business Architect for free* *What does free mean? You don’t pay for my time. Instead, you pay…
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I’m convinced that there’s no thought to place of people in the design of most supermarket car parks. Poor Design I’ve just been to a great example of poor design. When driving in, you turn off the main road to a roundabout. At this roundabout, you turn right, away from the store, to the main…
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I’ve embedded a video below of an interview on That Pedal Show with Tore from TC Electronic. The video includes several good examples of some parts of the corporation innovation process at TC Electronic. What I like about the video is that it’s a natural conversation. It’s not a presentation of how they’ve innovated, or…
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How many people do you have in your organisation that produce the product for the customer and how many manage those people? We assume more people doing and fewer managing within an extended enterprise (allowing for counting those in outsourced functions). Background I was trying to find a new contact in a well-known company. One…
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Every few years another fad comes around. Look back long enough and you’ll see lean, systems thinking, TQM, CRM, structured systems and many, many more methodologies and/or approaches. The problem is in the delivery of the projects when the terms become more widespread. Background What we’re seeing is the climb of two methodologies: Service Design and Design…
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